Configure pricing and verify a quote

Goal

Configure a dependable base rate for one vehicle class and prove that the deterministic pricing engine can calculate a quote.

Prerequisites

• Your company has an operating base, at least one service, and at least one active vehicle.
• The vehicle has the correct vehicle class and capacity.
• You know the base charge, distance rate, hourly rate, and minimum charge you want to use.

Steps

1. Open Settings > Catalog & pricing > Vehicle Classes and confirm that the class used by your test vehicle exists and is active. Classes are created there, never on the price list.
2. Open Cars & Drivers > Price Lists. Vehicle Pricing lists one row per vehicle, each marked Configured or Not Configured. There is no row per class to add.
3. Select the edit button on your test vehicle's row. On the Distance tab enter the rate per kilometre or mile, and optionally a Base Rate (optional) and a Minimum Charge (optional). Use the Hourly tab for hourly hire and the Services tab for a different rate per service.
4. Select Save Pricing (or Save Services on the Services tab).
5. A vehicle with no rates of its own uses its class fallback. Those class rates are further down the same page under Used when a vehicle has no pricing profile, one card per class from the catalog. A vehicle's own rates always take priority over its class fallback.
6. Add advanced rules only when the operating condition is clear.

Verify every advanced rule in a real quote

Advanced pricing is applied only when the quote path and rule conditions match. Do not rely on a saved rule or preview alone:

• Hourly packages apply to hourly-hire work and can include an overtime rate.
• Zones need a center and a radius before they can affect a point-to-point trip.
• Seasonal, event, demand, distance-tier, and extra rules modify a valid base fare.
• Partner category rates describe partner cost or commission logic. They are not a replacement for the customer rate card.

Continue the verification after saving any relevant customer pricing rule:

7. Create a test enquiry with complete pickup, drop-off, date, time, service, passenger count, and luggage.
8. Open the enquiry and select Generate Quote.
9. Review the selected vehicle, distance, duration, price breakdown, currency, tax, extras, and minimum-charge effect.
10. Change one known input, recalculate, and confirm that the result changes for the reason you expected.

Expected result

The test enquiry produces a repeatable amount from configured rates, and the quote breakdown explains the base fare and every applied modifier.

Troubleshooting

• No price is produced: confirm the distance rate, service, locations, vehicle capacity, and an eligible active vehicle.
• The class rate is ignored: the selected vehicle has its own rates on Cars & Drivers > Price Lists, and those take priority over the class fallback.
• An hourly package does not apply: confirm that the enquiry uses hourly hire and includes the requested duration.
• A zone does not apply: add both a center and radius, then confirm the pickup or drop-off is inside the configured circle.
• The customer price changed after partner setup: review customer rates separately from partner payout and commission rules.
• The result still looks wrong: do not send it. Capture the inputs and breakdown, then report the pricing case to Support.