4fleet has two built-in channels for talking to us: report a problem when something is not working, and suggest an idea when you want a feature or an improvement. Both live inside the app so you never have to leave what you are doing.
Reporting a problem
When something goes wrong, open Support and create a ticket. You describe the issue and attach any files that help - a screenshot of the error is the single most useful thing you can add. Your ticket then runs as a threaded conversation: you and our team exchange messages on the same ticket, each with its own attachments, and the ticket carries a status through its lifecycle so you can see whether it is open, being worked on, or resolved.
A few things happen behind the scenes when you raise a ticket:
- Our team gets an instant alert, so a new problem does not sit unseen.
- File attachments are stored securely and served through time-limited links.
- Your tickets are private to your company - only your team and our support staff can see them.
To help us fix things faster, include:
- What you were trying to do and what happened instead.
- A screenshot of the screen or the error message.
- Which record it involved (an enquiry, booking, or invoice reference) if relevant.
- When it happened, roughly.
The more context you attach up front, the fewer back-and-forth messages it takes to get you unblocked.
Tip: capturing a screenshot at the moment the problem occurs is far more useful than describing it later. If your browser shows a console or network error, a screenshot of that helps our engineers pinpoint the cause quickly.
Suggesting an idea
4fleet is built for working chauffeur operators, and the best improvements come from the people running real jobs every day. The Ideas tab in Support is where you tell us what would make your work easier - a new report, a shortcut, a workflow tweak, an integration.
When you submit an idea, describe the outcome you want, not just the mechanism - "I want to see which vehicles are idle next Tuesday" tells us more than "add a filter". The clearer the problem you are trying to solve, the better we can design the right solution.
Ideas are shared with your own team - everyone in your company sees your company's ideas and can vote on them, and the list is sorted so the most-wanted ones rise to the top. Your ideas are private to your company; they are not shown to other operators. If a colleague has already raised something you also want, vote for it rather than filing a duplicate - a single idea with several votes tells us far more than near-identical ones. We see every company's ideas and their vote counts on our side, and they feed directly into what we prioritise.
Which channel to use
- Something is broken, slow, or behaving unexpectedly - report a problem (a Support ticket). This gets a direct response from our team.
- Everything works, but you wish it did more - submit an idea and gather votes.
Using the right channel keeps genuine bugs on a fast track to a fix, and keeps feature requests where your team can rally behind them.
What happens next
For a reported problem, you will get replies on the ticket thread and a status update as we investigate and resolve it. For an idea, you will see it appear in your company's Ideas list where your team can vote; the ones that gather the most support feed directly into what we build next.
Both channels are the fastest way to shape 4fleet around the way you actually work - so use them freely.