The 6am phone call stops
A link showing the car approaching answers the only question the passenger actually had.
In the box
Tracking is a link, not an account. A portal exists only where a corporate client wants one.
What changes
A link showing the car approaching answers the only question the passenger actually had.
There is no separate client-facing copy to keep in step, so what they read cannot drift from what your team changed.
Every surface a client touches carries your identity. Whoever drove the job, the client is dealing with you.
The client accepts on a public link and the work exists in your system with nothing retyped.
Questions
No. Quote documents, the tracking page and the portal carry your company name and branding, not ours.
No. Tracking is a link. Accounts exist only for corporate clients who want a portal of their own, and that is a separate decision you make per client.
The passenger tracking link is on every plan. Giving a corporate client their own portal login requires Operations, and a portal on your own branding requires Scale.