Accept your quote and pay for your journey

Goal

Turn the quote you were sent into a confirmed journey, with the right passenger details and any payment the company asked for.

Prerequisites

• You have the quote email from the transport company.
• You know who is traveling, how many people, and how much luggage there is.
• You have a card to hand if the quote asks for a payment or a deposit.

Steps

1. Open the quote from the link in the email. Open it directly rather than retyping the address, since the link is what identifies your quote.
2. Check how long the quote is valid. The page shows the date it runs out, and the price is only held until then.
3. Read every journey on the quote: pickup, any stops, drop-off, date, time, passengers, and luggage. Show the price breakdown if you want to see how the total is made up.
4. Read the cancellation terms shown with the quote before you accept. They set how late you can cancel and what is refunded.
5. If anything is wrong, reply to the quote email before accepting instead of accepting a journey you will need changed.
6. Select the option to accept the quote, then enter your name and email address.
7. Add the details that help on the day: the name of the person traveling, a mobile number for the driver, a flight number if you are being met at an airport, and any request such as a child seat, a name board, or an accessibility need.
8. Confirm that you accept the terms, then select the accept action. If the company asks for a deposit, the same action starts the deposit payment.
9. Complete the payment if a payment step is shown. Payment is handled securely by Stripe and goes to the transport company.
10. Keep the confirmation code shown on screen. Your confirmation, and a receipt when you have paid, arrive by email.

Expected result

The page confirms your booking and shows a confirmation code, and the transport company receives your passenger details, contact number, and any special request with it.

Troubleshooting

• The quote says it has expired: prices and availability move, so the quote closed. Use the contact details on the page to ask the company for a fresh one.
• The page will not open the quote: the link may have been broken by copying. Open it again from the original email.
• A message says the itinerary changed: the journey was updated after the quote was sent. Request an updated price from the page, and the company will send a new figure.
• The payment did not finish: nothing is lost. Check your email for the secure payment link, or contact the company and ask them to resend it.
• No confirmation email arrived: check the spam folder first, then contact the company with the confirmation code from the screen.
• You need to pay by another method: contact the company. Not every company takes card payment online, and they can tell you how they would like to be paid.