Connect Stripe to accept card payments

Goal

Connect your own Stripe account to 4fleet and switch on online invoice payments. After that, invoices you send carry a card payment link, and a payment made through it is recorded against the invoice.

This connects the account that receives your money. Paying partners through Stripe is not available.

Prerequisites

• You are signed in as the owner. Only the owner can start the Stripe connection.
• Your Legal entity country is set in Settings > Finance > Tax profile. 4fleet creates a standard Stripe account in that country, and Stripe does not let a standard account change country later. If none is saved, your service country is used; with neither, 4fleet refuses to start the connection and asks you to set the country first.
• You can complete Stripe's business and bank questions. Have your business details ready.

Steps

1. Open Settings > Integrations > Connected services.
2. Find the Payment Processing card. Its badge reads Not connected.
3. Select Connect Stripe Account. Stripe's setup page opens.
4. Complete Stripe's questions. When you finish you return to the Integrations page in 4fleet.
5. If the badge reads Setup incomplete, select Finish Stripe setup and complete the steps Stripe still needs.
6. Wait for the badge to read Connected, with Charges enabled shown. Payouts enabled appears when Stripe allows payouts to your bank.
7. Under Online invoice payments, select Open Feature Activation. This opens Settings > Setup & status > Feature readiness.
8. In the Payments group, find the Online invoice payments card and select Enable.
9. Read the warning about fees, settlement, refunds and reconciliation, then select Enable to confirm.

Expected result

Online invoice payments show as enabled for your workspace. Invoices you send from now on include a card payment link, and when a client pays, 4fleet records the payment on the invoice. Use Open Stripe Dashboard on the same card to see payouts, fees and disputes in Stripe. 4fleet does not show Stripe's fees.

Troubleshooting

• If Connect Stripe Account fails with a message that the connection could not be started, try again. If it keeps failing, the card payment service may not be set up on 4fleet's side; contact support.
• If you are an admin and cannot connect, that is expected. Ask the owner, who is the only one who can start the connection.
• If the card says the status could not be verified, refresh the page before you change anything. 4fleet does not assume connected or disconnected.
• If Open Feature Activation is disabled, the readiness check is still loading or could not be read. Wait, or reload.
• If the Online invoice payments card cannot be enabled, it lists what is missing, usually that Stripe must be connected and fully set up.
• If an invoice you sent earlier has no card link, send it again after enabling. Invoices get their link when they are sent or downloaded.
• If a client says the card payment failed, see the card payment article.