Work an assigned trip from start to finish

Goal

Complete one assigned trip so that the office sees the right status at the right time, with the proof and receipts attached to that job.

Prerequisites

• You are signed in on the phone you drive with.
• The trip is visible under Today or Schedule.
• Location permission is granted on that phone if the company asks you to share your position during a job.

Steps

1. Open Trips, choose Today, and select the job. If it is not there, check Schedule.
2. If the trip shows Awaiting your response, read the pickup time, route, passenger, and instructions, then select Accept or Decline. A pending or declined assignment cannot be started.
3. Read Job details before you set off: passengers, luggage, child seats, flight number, payment state, and the driver instructions left by the office.
4. When you leave for the pickup, select I'm on my way, then select Share my location so the office can follow your position. Sharing only works while a trip is active and covers that trip only.
5. At the pickup point select I've arrived. For a meet-and-greet job, open Greeting sign to show the passenger's name full screen instead of a paper board.
6. Select Passenger on board once the passenger is in the vehicle. If the passenger never turns up, select Mark no-show and confirm.
7. At the destination select Complete trip and confirm.
8. Select Add proof photo when the company expects evidence of completion. Once it uploads, the trip shows Proof attached with the time it was captured.
9. Open Receipts and add anything you paid for on the job: fuel, tolls, parking, supplies, or vehicle maintenance. Photograph the receipt. The amount is read from the photo when it is legible, and you can type it in when it is not.
10. At the end of your shift, set yourself Off duty. While a trip is running, duty status is handled for you.

Expected result

The trip shows Completed or No-show, location sharing has stopped, any proof photo is attached with its capture time, and each submitted receipt is waiting for approval by the office.

Troubleshooting

• A status button is rejected: the steps run in order. Use the next one forward. You cannot skip a step or go back once it is recorded.
• Sharing your location does nothing: start the trip first. Sharing needs an active trip and stops on its own when the trip ends.
• A warning says location sharing paused: reopen the app and leave it in the foreground until the warning clears.
• A receipt is refused as a duplicate: the same receipt was already submitted. Check Receipts before sending it again.
• A receipt says no amount could be read: the photo is unclear. Type the amount in yourself and submit again, or take a sharper photo.
• The proof photo will not upload: you need a data connection for the upload. Retry where the signal is better; the trip stays open until it succeeds.
• The trip disappeared from Today: it may have been reassigned or moved. Check Schedule and Completed, then contact the dispatcher.