Change or cancel your plan

Goal

Move to another plan, update how you pay, or cancel the subscription and bring it back before it ends.

Prerequisites

• You are an Owner or Admin. Other roles see "You do not have access to billing".
• For a change of plan, you know what you need: the plans are Solo, Starter, Operations and Scale.

Steps

1. Open Settings > Plan & billing > Subscription. Current Plan shows your plan, the price and the renewal date.
2. To compare plans, open the Plans tab. Choose Monthly or Annual at the top, then read the cards under Available Plans.
3. On the plan you want, select Upgrade if it is a higher plan, or Change Plan if it is a lower one.
4. If you are on a trial or have no paid subscription yet, you go on to a Stripe payment page. Enter your payment details there.
5. If you already pay for a plan, Confirm plan change opens with a price preview. Read Amount due now, Takes effect and anything listed under Unavailable after this change.
6. Select Confirm change. Select Keep current plan to leave things as they are.
7. To update the card or see payment methods, select Manage Billing on the Subscription tab. It opens the Stripe billing portal.
8. To cancel, select Cancel Subscription, read the message, and select Confirm cancellation. To change your mind, select Keep subscription.
9. To undo a cancellation before the period ends, select Resume Subscription.

Expected result

For a plan change, the new plan shows under Current Plan. Upgrades start after the payment succeeds. Lower plans and billing-cycle changes start at renewal, and the page shows the pending change until then. After a cancellation, the page says access ends after the current billing period, and your company data is not deleted.

Troubleshooting

• If Subscription is missing, or you see "You do not have access to billing", your role is not Owner or Admin. Ask the account owner.
• If you see "Billing status unavailable", refresh the page before you change plans or payment details.
• If a lower plan cannot be confirmed because you have more vehicles or team members than it includes, the preview asks you to select fewer resources, then select Update price preview.
• If the page shows a message that Stripe is still processing a change, wait. Controls unlock once Stripe confirms.
• If the trial or subscription has ended, 4fleet shows an error such as TRIAL_EXPIRED or SUBSCRIPTION_REQUIRED. Choose a plan under Plans to continue. Your data stays.
• If you see "Billing data temporarily unavailable", it is a short connection problem with Stripe. Refresh in a moment.
• If you want to see invoices for the subscription itself, open the Billing history tab.