Accept or decline a job assigned or offered to you

Goal

Tell the office straight away whether you will drive a job, so a declined job can go to another driver in time.

Prerequisites

• You are signed in to the driver app and have a data connection. Answering a job does not work offline.
• The office has assigned a job to you, or your company sends job offers to drivers.

Steps

1. Open Today, or Schedule for a later date. A job waiting for your answer shows Awaiting your response.
2. Select the job card to read the details before you answer: pickup time, pickup and dropoff, passengers and the instructions from the office.
3. Select Accept to take the job. The message "Assignment response updated." confirms it, and the job now shows its first step, I'm on my way.
4. To refuse the job, select Decline. Your phone asks "Decline this assignment? The dispatch team will be notified." Confirm to send it. The job then shows Assignment declined.
5. If your company sends job offers, they appear on Today under Job offers, each marked New job offer with a countdown. Read the time, the route, the passengers and any flight number.
6. Select Accept on the offer to claim it. The first driver to accept gets the job. If you win it, "Offer accepted." confirms it and the job appears among your jobs.
7. Select Decline on an offer you do not want. There is no confirmation step for offers, and the offer disappears.

Expected result

An accepted job is yours and can be started. A declined assignment stays marked Assignment declined, and the office has been notified so it can assign someone else. An answered offer leaves the Job offers list.

Troubleshooting

• If you see "Accepting assignments and changing duty status require an internet connection.", move to a place with signal and answer again. Your answer is not saved for later.
• If you see "This offer has already been taken.", another driver accepted first. Nothing more to do.
• If you see "Could not respond to the offer.", the offer may have run out. The list updates by itself within about 20 seconds; if the offer is still there, try once more.
• If you see "Could not update the assignment.", check your connection and try once more. If it still fails, the office may have changed or removed the job, so message dispatch or call your dispatcher.
• If you declined by mistake, you cannot undo it in the app. Contact your office straight away and ask them to assign the job to you again.
• If I'm on my way does not appear on a job, you have not accepted it yet. Look for Accept on the card.
• If you never see Job offers, your company assigns jobs directly instead of sending offers. Ask your office how they hand out work.