Accept your quote and pay the deposit

Goal

Turn the quote a transport company sent you into a confirmed booking, and pay the deposit when the quote asks for one.

Prerequisites

• You have the quote email from the transport company and can open its link.
• You know who is traveling, and you have the lead passenger's name and a mobile number to hand.
• If the quote asks for a deposit or full payment, you have a card you can pay with online.

Steps

1. Open the quote from the link in the email. Open it from the email itself, because the link is what identifies your quote.
2. Check how long the quote is valid. The top of the page shows the date it runs out and how many days are left.
3. Read every journey on the quote: date, time, pickup, dropoff, passengers and vehicle. Check the Total, any deposit schedule and the cancellation terms below it.
4. If the page says Choose your quote, compare the options and select the one you want.
5. Enter Your name and Your email. If the page asks for them, add the Lead passenger first name and Lead passenger last name: the person traveling, who may not be you.
6. Open Add passenger details and fill in what the company still needs, such as a Mobile number for the driver, a Flight number, the luggage and any special request.
7. Tick the box that you accept the terms and conditions and want to book at the quoted price.
8. Select the accept button. It reads Accept quote and book now, or Accept and pay {amount} deposit when a deposit is due. If it stays disabled, the line under it lists what is still missing.
9. Keep the Confirmation code shown on the Booking confirmed! page.
10. If the page asks for a payment, select Pay deposit now or Pay now (or the pay button with the amount), and complete the card payment on the secure checkout page. Payment goes to the transport company.
11. If you have portal access, you can also accept from Quotes in your portal. Accepting there confirms the itinerary only; payment instructions follow separately.

Expected result

The page confirms your booking with a confirmation code, and the transport company receives your passenger details. When you paid, a receipt arrives by email.

Troubleshooting

• If the page says "This quote has expired", the price is no longer held. Use the contact details on the page to ask the company for a fresh quote.
• If the page says "This quote has been replaced", a newer version was sent. Open the link in the most recent email about this quote.
• If the page says "The itinerary changed", select Request updated quote and the company will send you a new price. A quote with several options says "This quote is being updated" instead, and the company sends a new version.
• If something on the quote is wrong, select Request a change instead of accepting a journey you will need changed.
• If you do not want to go ahead, select Decline quote, add a reason if you like, and confirm with Decline quote. No booking is created.
• If the page says "We could not confirm whether your acceptance went through.", reload the page to see where it stands before you accept again.
• If you see Payment not completed, no charge was made. Reopen the payment link from your email to finish.
• If the page says "Please wait a moment", the link was opened many times in a short period. Wait a minute and try again.