Activate your portal access and sign in

Goal

Open the transport company's client portal for the first time from their invitation, and know how to get back in later.

Prerequisites

• The transport company has invited you to their client portal by email. Access is by invitation only.
• You can open the mailbox the invitation was sent to. Sign-in links go only to the address the company holds for you.
• To set up your own account, you can choose a password of 12 to 128 characters, or you have a Google account with that address.

Steps

1. Open the invitation email. It can offer Set up 4fleet access for your own account, and Open web portal to go straight in with the link.
2. To set up your own account, select Set up 4fleet access. Check that the page shows your email address.
3. If you do not have a 4fleet account yet, enter Full name, a Password of 12 to 128 characters and Confirm password, then select Create account.
4. If that address already has a 4fleet account, select I already have a 4fleet account. Then select Continue with Google, or enter your Existing account password and select Sign in and add access.
5. When the page shows Access confirmed, select Sign in to 4fleet and sign in with the same email address. The portal opens. To use a phone, select Install Android app instead.
6. Without an account, select Open web portal in the invitation, or Sign in to your portal in a sign-in email. Each link can be used once, and the visit it opens lasts up to 12 hours.
7. When a link has expired, open the portal sign-in page, enter your Email address and select Email me a sign-in link. The new link is valid for 7 days and replaces the previous one.
8. Once inside, open Account to see how you sign in. From there you can select Email me a new sign-in link, Sign out on this device or Sign out on all devices, or, with an account, Email me a password reset link.

Expected result

The portal opens on your home page with the sections your access allows, such as Bookings, Quotes and Invoices.

Troubleshooting

• If the page says "If that email has portal access, we've sent a sign-in link.", the same message appears for any address, to protect your privacy. If no email arrives, check spam, then ask the company which address they hold for you.
• If the invitation page says "This invitation is invalid, expired, or no longer available.", it was already used or has run out. Ask the company for a new invitation.
• If you see "Use the Google account invited at" followed by an address, sign in to Google with that address, or use the password option.
• If the page says "This email already has a 4fleet account.", it switches to sign-in. Use your existing password or Google.
• If the portal says "This link is invalid or has expired.", request a new sign-in link on the same page.
• If you see "Your session has ended. Request a new sign-in link below.", your 12-hour visit has ended. Request a new link.
• If you see "Too many attempts. Please try again later.", wait a few minutes before requesting another link.
• If a section you need is missing, your role does not include it. Some roles see bookings and quotes, others only invoices. Ask the company to change your access.