Dispatch jobs from the Dispatch board
Open the Dispatch board for a day, see which jobs need a driver or clash, and assign drivers by dragging or tapping.
- For Operators
- All plans
- 5 min
- Checked
Goal
Cover one day's jobs from a single board: see which jobs have no driver, which overlap, and give each job a driver without opening the booking.
Prerequisites
- Your role can edit bookings. Without that right the board opens read-only.
- Your drivers exist and are active. The board shows one lane per driver.
- For driver positions on the live map, turn on live driver tracking first. It is off until you do. Go to Settings > Security & data > Privacy & export and switch on Live driver tracking.
Steps
- Open Calendar and select Dispatch in the view switcher. You can also open Bookings and select Dispatch there. Both show the same board.
- Pick the day with Choose dispatch day, or use Previous day, Today and Next day.
- Read the summary line, for example how many jobs the day has, how many are assigned, and the assignment issues. A box named "operational checks" lists the jobs that need cover and the jobs that overlap another job on the same driver. Select Review conflicts to jump to the first clash.
- Find the Unassigned lane at the top and the driver lanes below it. Each job is a block placed by time, and its length includes the empty travel to the pickup and back to base when those times are known. A lane named "Partner" holds jobs a partner covers.
- To assign a driver with a mouse, drag the job's block onto the driver's lane. Drop it on Unassigned to remove the driver.
- On a phone or tablet, tap the job instead. The Assign driver sheet lists your drivers. Pick one, or select View booking details to open the booking.
- If the board shows Scheduling conflict and asks whether to assign anyway, the driver already has a job at that time. Owners and admins can select Assign anyway. Other roles see an error and must choose another driver.
- Click a job to open its booking and set the vehicle, because the board only assigns the driver.
Expected result
A Driver assigned message confirms each move. The job sits in the driver's lane, the driver is notified, and the summary counts fall as jobs get cover.
Troubleshooting
- If you cannot drag jobs, or tapping a job only opens it, your role cannot edit bookings and the board is read-only.
- If you drop a job on a partner lane, a message says a partner covers it. Manage partner cover from the booking.
- If the day is empty, you see "No jobs scheduled" for that date. Pick another day.
- If a note says the dispatch checks could not be loaded, the conflicts you see are the screen's own estimate. Reload to get the full checks.
- If the live map says live driver tracking is off, no positions are shown. Turn it on in Settings > Security & data > Privacy & export. The link in the message points to the older Company settings path and still lands on the same switch.
- If a driver shows no live location, the driver has not shared GPS yet. Partner-covered jobs never show a live position.
Still stuck? Contact the 4fleet team with the page and what you expected to happen.