Trial expired or payment failed: read-only access

Goal

Find out why you can look at your data but not change it, and bring the account back to full access.

Prerequisites

• To fix it yourself you must be an Owner or Admin. Other roles cannot open billing and need to contact the account owner.
• Your payment details, or a decision on which plan to buy.

Steps

1. Look for the banner at the top of Settings > Plan & billing > Subscription. Its title tells you the cause: Trial expired - read-only access, Payment failed - read-only access or Account locked.
2. Read the days left in the banner. While it counts down you can read everything, and changes are blocked. No data has been removed.
3. If the trial ended, open the Plans tab, choose Monthly or Annual, and select Upgrade on the plan you want. Enter your payment details on the Stripe page.
4. If a payment failed, select Manage Billing on the Subscription tab and update the payment method in the billing portal.
5. If the account is locked, billing and checkout still work. Subscribe to a plan under Plans to regain access.
6. Reload 4fleet and try the action that was blocked.

Expected result

The banner disappears, the page shows your plan under Current Plan, and you can create and edit records again.

Troubleshooting

• If you do not see Plan & billing, or you see "You do not have access to billing", your role cannot open it. Ask the account owner to do it.
• If a message says the trial period has ended or the area needs an active subscription, choose a plan as above. Your data stays as it is.
• If you paid but the account is still read-only, wait a short time and reload. If it does not change, report the problem with the time of the payment.
• If the locked message says the workspace remains paused until it is reactivated or deleted, subscribing reactivates it. Deleting is a separate action in the danger zone.
• If the banner shows neutral Read-only access, 4fleet could not tell the cause. Check the payment method first, then the plan.